Effective Date: May 17, 2025
This Privacy Policy explains how Fitra AI, owned and operated by ITSV Care Inc., collects, uses, and protects your personal information. By using Fitra AI, you agree to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to provide and improve your experience with Fitra AI.
A. Information You Provide Voluntarily:
- Name, email address, and other profile details (if submitted)
- Health-related entries such as meals, calories, exercise logs, sleep, hydration, and wellness goals
B. Automatically Collected Information:
- General device data and non-personal usage patterns
- Basic interaction metrics to help us improve app functionality
We do not collect sensitive identifiers unless explicitly submitted by you.
2. How We Use Your Information
Your information is used solely for the following purposes:
- Delivering personalized wellness features and tracking tools
- Monitoring progress and maintaining daily streaks
- Improving app quality and user experience
- Communicating important updates or account-related messages
- Fulfilling legal, regulatory, or safety requirements
We do not sell, rent, or monetize your personal data.
3. Data Sharing and Disclosure
We maintain a strict no-sharing policy unless:
- Required by law or legal process
- Necessary to protect the safety, rights, or integrity of the service or its users
- You give explicit consent for a specific purpose
All personal data is treated with confidentiality and respect.
4. Your Rights and Choices
You maintain full control of your data. You may:
- Access or update your profile information
- Delete your account and associated data
- Revoke consent for optional features or communications
- Contact us to request assistance with your data rights
Reach us at: support@fitraai.com
5. Data Retention
Your data is stored only as long as necessary for the intended services or legal compliance. When you request deletion of your account, all associated data will be permanently removed within a reasonable timeframe.
6. Security of Your Information
We follow best practices to ensure your information is stored and handled securely. This includes technical, administrative, and physical safeguards designed to protect against unauthorized access, misuse, or disclosure.
While no system can be 100% secure, we are committed to maintaining the highest level of privacy protection.
7. Eligibility: Age Requirement
Fitra AI is intended for individuals 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If we become aware that a user under 18 has provided personal information, we will delete it immediately.
8. Policy Updates
We may update this Privacy Policy to reflect changes in law or app functionality. Any updates will be posted clearly, along with the revised effective date. Continued use of the app indicates acceptance of the updated policy.
9. Contact Information
For privacy-related questions, concerns, or data requests:
ITSV Care Inc.
Email: support@fitraai.com
Website: www.fitraai.com